Help & FAQ
Help & FAQ
Everything you need to know before and after you order. If your question is not here, email hello@junieandco.com and a real human will answer within 24 hours on weekdays.
Shipping
Where do you ship?
We ship worldwide.
What does shipping cost?
- Shipping is free on every order, worldwide, with no minimum.
- there is no order threshold to reach.
- we do not charge for express or standard delivery.
Your exact shipping cost is shown at checkout before you pay. There are no handling fees or surprise charges.
How long does delivery take?
Standard delivery takes 6 to 9 business days from dispatch. Express is typically 1 to 2 business days faster. Orders are usually dispatched the same or the next business day.
Will I get tracking?
Yes. A tracking link is emailed to you as soon as your order ships. Full details are in our Shipping Policy.
Returns & refunds
Return shipping is paid by the customer. We do not provide a return label.
Can I return something?
Yes. You have 30 days from delivery to return any item, for any reason, as long as it is unworn and still has its tags.
Do I pay for return shipping?
No. Email us and we will send you return instructions within 24 hours., and we cover the cost.
When do I get my money back?
Your refund is issued to your original payment method within 5 business days of your return reaching us.
What cannot be returned?
Final sale items marked as such on the product page, gift cards, and pierced jewelry or intimates that have been opened. Everything else can come back. Full details are in our Returns & Refunds policy.
My item arrived damaged or it is the wrong item.
Email a photo to hello@junieandco.com within 7 days. We ship a replacement the same day at our cost and you do not need to send the damaged item back.
Orders & payment
What currency are prices in?
All prices are shown and charged in US dollars (USD).
Is sales tax included in the price?
No. Product prices are shown without sales tax. Where sales tax applies it is calculated and shown at checkout before you pay.
Which payment methods can I use?
The payment methods available to you are displayed at checkout before you confirm your order.
Is checkout secure?
Yes. Checkout runs over an encrypted HTTPS connection secured with a valid SSL certificate. Payments are handled by our payment provider and we never see or store your full card number.
Can I change or cancel my order?
Email us as soon as you can. If the order has not shipped we will change or cancel it and refund you in full. If it has already shipped, use the return instructions instead.
About us
Who am I buying from?
Junie & Co is a trading name of Oblivius Foundry LLC, 4008 Laramie Street, Suite E, Cheyenne, WY 82001, United States. Our pieces are designed in France. More on our About Us page.
How do I contact you?
Email hello@junieandco.com, Monday to Friday, 9am to 6pm CET. Everything else is on our Contact page.
Junie & Co is operated by Oblivius Foundry LLC · 4008 Laramie Street, Suite E, Cheyenne, WY 82001, USA · hello@junieandco.com
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